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"We strive to be the most respected digital agency in Australia"

Speed actually does matter.

Roberto Boi
By Roberto Boi

Every brand eventually gets recognised for something. But does that recognition happen instantly or only once someone's actually read your name? Those extra few seconds mean more than most businesses assume.

The job of distinctive brand assets is simple: let people recognise you before they’ve consciously worked out why. And they can be anything from a colour combo used the same way every time, tone of voice, specific sounds, or a phrase that turns up again and again.

Each one does a small piece of memory work, so the brain doesn't have to start from scratch every time a new campaign pops up.

By skipping that consistency, every campaign starts from the same spot… the start.

And that cost doesn't show up as one line item. It's spread across every ad that spends its first few seconds on introductions instead of persuasion, and every dollar of media that ends up paying to build recognition from nothing rather than spending on the sale.

This is where brand and performance actually meet. Brand's job is to build the memory, quietly, over time, so people already know who you are before they're in the market. Performance's job is to spend that memory when it matters, turning recognition into action while the moment's still warm.

You’ve likely heard me say this a dozen times by now; neither one does much without the other.

A brand with no distinctive assets gives performance nothing to work with. Performance with no brand behind it just gets more expensive every year, because there's no memory doing any of the early work.


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This is taken from the weekly email written by one of our directors, Roberto Boi. Every Thursday he shares observations, ideas and perspectives from the work we’re doing day to day at Dilate. If you’d like to get it delivered straight to your inbox, you can sign up here.

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