Voice Agent Services Perth
Nail every call with Voice Agents
answer, qualify and route automatically
Lost calls cost sales. But they also cost brand equity, good will and potentially—customers. Our AI Voice Agents greet every caller in a true brand voice, uncovers what they need and sends them straight to the right person (or, closes the loop then and there). All while your team focuses on the jobs only humans can do.
always on-brand, always on-call
Trained on your scripts, FAQs and tone, our agents handle calls 24/7 with the polish of your best rep (minus the overtime).
qualification you can bank on
From budget to buying timeline, the agent captures critical intel, pushes it to your CRM and pings Sales with a priority flag.
seamless call routing
Smart logic transfers hot leads to the right extension, skips tyre-kickers and books interviews for HR all in one flow.
Perth’s AI voice development specialists
Turn every ring into revenue (or saved admin hours) with AI voice.
Who is
Dilate Digital?
(and why we should build your Voice Agents)
We’re the growth partner behind some of Australia’s fastest-scaling brands. We blend gritty creativity with performance smarts to wring ROI from every channel. Now we’re bringing that challenger spirit to telephony (what a weird word, right?), building intelligent voice systems that stop missed calls turning into missed targets.
What our better AI Voice Agent looks like
Voice agents are more than just
Stop stressing over who’s going to answer the phone, whether they’re going to know what to say or if they’re going to do your brand justice. Your phone line is still the first touchpoint for heaps of buyers, so why not pick your best phone-handler, and let us build an AI voice agent that can stand in for them when they’re not around.
With Dilate, your phone-line becomes an even better customer experience and a data-rich conversion engine:
- Natural-language conversations that feel human
- CRM-level context on every caller, and natural guidance down the next best step
- Real-time transcripts for spotless compliance, monitoring and coaching
Give your phone a brain and your team a breather.
The components of our better AI Voice Agent service
The essential ingredients of voice agents customised for your business, your callers and your KPIs
We're not just building bots, we’re building better customer experiences. Let your new voice agent tell your brands story through every customer interaction. Delight, direct and double down on what really works. With Dilate, you’ll get a voice agent that even YOU don’t mind chatting to!
Voice Persona & Tone Design
We script and train a voice that sounds unmistakably human and just like your brand.
Conversation Flow Mapping
Every “hello” has a mapped path to resolution—whether that’s a sale, booking or FAQ.
Telephony & CRM Integration
Plug into Twilio, RingCentral, HubSpot, Salesforce and beyond.
Sentiment & Intent Detection
Gauge caller mood, spot urgency and escalate in real time.
Analytics & Optimisation Loop
Dashboards turn raw calls into insight, while continual training boosts NPS and revenue.
Data Privacy & Security
Encryption, role-based access and Australian data residency keep the lawyers smiling (or at least out of your office).
Over a decade of digital expertise
Helping Australian brands grow—now with automated phone calls
Need a new website, too?
Let’s build you a new website that performs like these do
Kustom Timber
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200 %
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10 X
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2 X
Ready to win with smarter AI implementation?
A standard chatbot captures leads; a trained AI Agent converts them. With Dilate, you can grow with an intelligence layer that looks good, acts fast and drives the results you deserve. Hit the green button to get started.
Why the agents we build you will help you win
brand-training and beyond
Your new, fancy answering-machine will sound just like your best team members, not a heartless robot spitting out pre-recorded lines.
full-context recall
A good AI voice agent pulls purchase history, location and past tickets on the calling customer before they’ve even finished telling you what they need.
revenue radar
Flags high-value callers and alerts Sales while the line’s still active. This gives your team a chance to grab the phone, take over and close the sale with a real human interaction.
switch-bash clever
These agents won’t beat their head against the wall when they get stuck—a great way to give customers a bad experience. Instead, it transfers or schedules humans when nuance or negotiation is needed.
learning loop
The agent will self-optimises scripts and routing rules weekly for compounding ROI. We’ll do serious legwork getting everything prepared at the start, and set the bot up for successive refinement.
plug-and-play
Nobody likes proprietary systems that demand you get rid of all existing infrastructure and replace it with something new. We’ll work with your existing phone system, there’s no need for rip-and-replace headaches.
Our process for winning with voice
How we implement AI Voice designed to create business
Clarity
Everything we do at Dilate is done using Our Approach. In three steps we get results. The first stage is to Get Clarity. We cut through the noise, defining success metrics, caller journeys and integration points.
Foundations
Once we’ve got Clarity, the Foundations can be laid. In the context of voice agents, strong foundations are all about flow design, data mapping and security hardening, as well as the brand-training, testing and optimising
Growth
Continuous growth and a focus on being better everyday is the ethos behind Drive Growth. Launch, learn, iterate. Ongoing optimisation keeps conversions climbing and wait times shrinking.
Where performance marketing meets intelligent telephony
At Dilate, we do more than just answer calls
content creation
Good content answers your audience's most pressing questions. Our team will give your visitors what they’re looking for, tell your story in a way that resonates and outshine the competition. Stay true to the core of your brand with value-driven content and build a lasting connection.
digital design
Functional beauty—aesthetically pleasing and designed to get real results. Our design team crafts visuals that captivate, engage and convert your audience. From sleek website design to social media graphics that stop scrolls, we make your brand unforgettable.
brand strategy
Your brand's promise is what users connect with. We dive deep to define, refine, and articulate this message, shaping a brand strategy that carves your space in the market. Win with a strong brand identity that resonates with your audience and solidifies your market position.
creative production
Visual storytelling transforms the way your audience sees your brand. Our team specialises in photography and videography that not only showcases your brand's essence but creates a deep, emotional connection with your customers.
organic marketing
Get your new WordPress site out there with our organic marketing expertise. Using valuable content, optimising for search engines, and engaging with your audience on social platforms, we help you build a brand presence that grows naturally over time.
paid advertising
Supercharge your website's performance with strategic paid advertising. By targeting specific audiences and tailoring ads for maximum impact, we amplify your reach, boost your site's traffic, and convert more customers, ensuring your investment delivers substantial returns.
Ready for better AI Voice Agents?
Let’s get started!
Book a 15-minute consult and discover how we can turn ringing phones into reliable revenue.
Words from our
valued clients
Not sure who you’re trying to speak to?
You might have a rough idea of who buys from you but do you really know them? Check out our buyer persona template and nail your customer mapping.
Feed your mind
